Using EarnThread
Get help with account access, storefront setup, products, audience tools and integrations.
CUSTOMER SUPPORTHow can we
How can we
help?
Tell us what happened and we’ll help you find the right next step. EarnThread support covers platform accounts, subscriptions, storefronts and payment-routing questions.
Email customer support →We aim to reply within two business days.01 / CHOOSE A TOPIC
A little context helps us respond faster.
EarnThread subscriptions
Ask about your EarnThread plan, trial, invoice or subscription payment.
An order from a creator
Include the creator or store name, your order email and the purchase date so we can route your question safely.
02 / WHAT TO INCLUDE
Help us investigate without sharing sensitive information.
- Your EarnThread account emailOr the email used for the order.
- A short descriptionTell us what you expected and what happened.
- The relevant page or storeShare the URL where you saw the issue.
- Never send card details or passwordsEarnThread support will never ask for them by email.
GENERAL SUPPORT
Talk to a person.
For privacy and data-rights requests, please use our dedicated privacy contact instead.